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Shipping Info

United States and Canada

Free shipping on all orders! Delivery time is currently 5-10 business days but may be subject to slight delays due to Covid

UK

Free shipping on all orders! Delivered within 2-4 business days with DPD but may be subject to slight delays due to Covid

Rest of the world
  • Standard International shipping. Delivery time 7-15 business days but may be subject to slight delays due to Covid – $15
  • Free shipping on any orders over $160
Germany
  • All orders qualify for Free DHL standard shipping. Delivery time: 1-3 business days
  • DHL Express – Guaranteed Next day delivery(order must be placed before 11:00 am) – $9.99
Austria

Free shipping on all orders, delivered with DHL standard. Delivery time 2-4 business days

Switzerland

Free Shipping on all orders, delivered with Swiss Post. Delivery time 2-4 business days

Rest of Europe

Shipped with DHL standard from Germany, delivered in the destination country with the local post within 3-7 business days.

Faq

How long after I place my order does it get shipped?

If you place your order before 11:00 am (Monday-Friday) it should ship out the same day.
Orders placed after 11:00 am on Friday are shipped out first thing on Monday.

Is the packaging discreet?

Our packages come in a compostable mailer bag with a small sticker of our logo so you know who the package is from. There is NO MENTION OF CBD on the mailer bag or package.

What happens if I don’t get my package or an item arrives damaged in delivery?

First of all, Sorry! Our team goes to great lengths to make sure this doesn’t happen. If your order has arrived late or damaged, simply contact our customer support via email/live chat or phone and we’ll resend it free of charge or refund you.

What happens if the CBD doesn’t help me?

We are one of the only brands to offer a guaranteed 60-day money-back policy so if you’re not satisfied, just let our customer support team know via email/live chat or phone and we’ll refund you.

Where do you ship from?

After our products are manufactured in our Swiss factory, our goods are sent to one of our 3 shipping centers (Appenzell, Berlin, and London). All shipments to the UK, US, and Canada are shipped from our London warehouse. All orders being sent to Germany, Austria, or any other country in the EU, are shipped from our Berlin warehouse. All orders shipped to Swizterland are shipped from our Appenzell warehouse. Countries not mentioned here will either be shipped from our London or Berlin facility, depending on the destination.

Where are the products manufactured?

We are headquartered in Appenzerland, Switzerland, where we manufacture everything ourselves in small batches and are one of the only brands in Europe to do it all under GMP standards.