Shipping Info - Kiara Naturals


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Shipping Info

The United States and Canada
  • Free standard shipping on all orders. Delivered in 3-5 business days.
  • 2-day shipping is available for $9.99

Free shipping on all orders! Delivered within 2-4 business days with DPD.

  • Free shipping on all orders over $49.
  • Shipped with Swiss Post. Delivery time is 6-12 business days but may be subject to slight delays.
  • For orders under $49, shipping is $9.99
  • All orders qualify for Free DHL standard shipping. Delivery time: 1-3 business days
  • DHL Express – Guaranteed Next day delivery(order must be placed before 11:00 am) – $9.99

Free shipping on all orders, delivered with Local post. Delivery time 2-6 business days


Free Shipping on all orders, delivered with Swiss Post. Delivery time 2-4 business days

Rest of Europe

Shipped From Germany with Deutsche Post, delivered in the destination country with the local post within 4-10 business days.  – $6 or free over $120

  • Please note that the following EU countries require 7-15 business days for delivery: Cyprus, Greece, Malta, Latvia, Estonia (may be subject to slight delays due to Covid ) – $9 or free over $120
Rest of the world
  • Standard International shipping. Delivery time 7-15 business days but may be subject to slight delays due to Covid – $15
  • Free shipping on any orders over $160
  • Please note that we are not responsible for any customs or duty fees for international orders. If applicable, these fees are the responsibility of the customer and are not included in the final order cost.


Shipping times may be delayed by the fulfillment centers and/or couriers during peak shopping periods, holidays, poor weather, Covid-related issues, and anything else preventing them from providing optimal service.





How long after I place my order does it get shipped?

If you place your order before 11:00 am (Monday-Friday) it should ship out the same day.
Orders placed after 11:00 am on Friday are shipped out first thing on Monday.

Is the packaging discreet?

Our packages come in a compostable mailer bag with a small sticker of our logo so you know who the package is from. There is NO MENTION OF CBD on the mailer bag or package.

What happens if I don’t get my package or an item arrives damaged in delivery?

First of all, Sorry! Our team goes to great lengths to make sure this doesn’t happen. If your order has arrived late or damaged, simply contact our customer support via email/live chat or phone and we’ll resend it free of charge or refund you.

What happens if the CBD doesn’t help me?

We are one of the only brands to offer a guaranteed 60-day money-back policy so if you’re not satisfied, just let our customer support team know via email/live chat or phone and we’ll refund you.

Where do you ship from?

After our products are manufactured in our Swiss factory, our goods are sent to one of our 3 shipping centers (Appenzell, Berlin, and London). All shipments to the UK, US, and Canada are shipped from our London warehouse. All orders being sent to Germany, Austria, or any other country in the EU, are shipped from our Berlin warehouse. All orders shipped to Swizterland are shipped from our Appenzell warehouse. Countries not mentioned here will either be shipped from our London or Berlin facility, depending on the destination.

Where are the products manufactured?

We are headquartered in Appenzellerland, Switzerland, where we manufacture everything ourselves in small batches using local Bio Suisse hemp and are one of the only brands in Europe to do it all under GMP standards.